Tag Archives: employee relationship

HR Article :- 9 Qualities that will Rock your career

7 Dec

Qualities of the employeeSuccess in life is always relative. Some people are happy with small achievements while there are others who won’t be satisfied until mountains are moved.

Regardless of our ambitions, our career spans through a series of jobs and experiences that truly polish our personality and will. While we all have defining moments that will determine our core beliefs around hard work, persistence, determination, etc., these are all simply components of a greater foundation that defines ‘you’. A rocking rise through corporate ranks involves a radical understanding and possible change in your attitude and behaviors.

There are millions of brilliant people who pursue aggressive career paths and have their sights set on great achievement. While their ability is nothing short of genius, many lack the soft skills that could put them over the top. These are the traits, qualities and understandings are what make good people great. Practical and time tested, mastering and practicing the following qualities will make if difficult for success to elude you.

  1. Out of Box Thinking
    Many dislike this term but the concept is for real. All it requires is thinking of problems though a different set of eyes, or different dimension. This is why many brainstorming sessions fail; most people sit and think of work problems in the context of what it means to the company, not the user, not the environment, etc. Sit back and try to solve the problem from the eyes of a 6 year old, turn things upside down, and absolutely challenge the norm. Go outside and sit in a subway station (or somewhere you generally don’t sit to work) and think about why other solutions not worked? What has worked?

    Remember the best ideas come from people who are hands-on with their work. When everyone thinks and recommends a lackluster way, lackluster results will follow. Change your surroundings, change your views, change your thought process and come up with a killer idea!

  2. Taking Ownership
    When no one is willing to own it, be the first to grab the opportunity. A process involving various stakeholders normally loses vision and momentum. A process with a good leader, input from others, and true direction, has a much better chance of success. Be the person that jumps in and takes on a new project (just don’t over-commit). An ability to own and work towards success is a skill which gives long lasting returns.
  3. Eagerness to Learn
    After a certain period, a job becomes monotonous and people become bored and eventually even lazy. They lose all the zeal to learn new things and although they won’t admit this, their actions would make you believe they have thrown in the towel and are satisfied with a status quo life and career. If you really want to move ahead, don’t get into this rut. Don’t tune out.

    Always remain eager to learn; you never know what knowledge or capability will push you up in your career. Remember, you need an open mindset and positive attitude to approach work. If you are constantly learning, it will be tough to be or appear to be interested in mediocrity.

  4. An Eye for Detail
    If you are hands on with your work there is no reason why you won’t know the intricacies involved. Therefore, have the confidence needed to make difficult choices. When you master something and know the minute details, your logic and ideas will be highly regarded. While people love to argue, they get easily impressed by intelligent reasoning too.
  5. Willingness to Help
    Much of life is give and take. Work is no exception. If you are the person that is constantly stepping out of your comfort zone in order to help others, people (most) will return the favor when you ask. That’s the key though, you have to be willing to help someone and not too proud to ask them for help when you need it.
  6. Networking
    Your network should never be restricted to people in your domain but it should span other departments too. Again, break away from comfort and get engaged with someone from a different department. When you sell yourself in the market, you need people who can vouch for you and the broader the network, the better. A strong network always gives you an upper hand, not only to receive but also influence the information flow.
  7. Solution Seeking Mindset
    People love to mention and talk about problems. However, when you ask for their solutions to those problems, they aren’t willing to go on record with sweeping changes. The majority of employees lack an attitude to solve issues and love to keep them burning for long time, almost to encourage sympathy. It is these times that a positive mindset can send the right vibes across and can really give you a lot of attention. Don’t avoid complainers, listen to them just long enough to hear the problem, then try to come up with a solution.
  8. Humility
    Arrogance has its own advantages but it never attracts more people than the magic done by humility. When you know your work and are humble about it than there is no reason that you would not get the desired appreciation. Humility needs to be pitched with much care lest it lets people take undue advantage of you. Strike the right balance and you would see its real magic.
  9. Being Practical
    Human beings are emotional and many fall for popular decisions. A practical decision made at right time with right attitude has the ability to shower you with long lasting fame. Remember, the people who are at the top are nothing but practical.

It is a jungle out there where you not only need to survive but flourish too. Develop the killer attitude for success and no one would ever dare to stop you.

Always

  1. Work Hard, Work Smart
  2. Make sure the world knows about it
  3. Make sure to sell it in right manner to right people

Go, Get Success

 

Regards,

Pinal Mehta

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Tips, Secrets of a Resume Perfecto..!!

3 Dec

SAYING IT WITH IMPACT

Using verbs and adjectives effectively adds impact to your resume. Read this section again carefully just before you actually begin writing.

DESCRIBING RESULTS – GOING BEYOND DUTIES

The typical resume merely lists duties and does little else to sell the person. One of the best ways to sell yourself is to describe accomplishments in terms of results. Duties are often covered by “Responsible for …” Results are generally covered by using the verb developed, such as “Developed a secretary’s manual which explained hundreds of procedures and significantly reduced clerical errors.” This person’s duties were typing, filing, and answering phones, so to show that she stood above the rest, she demonstrated results.

THE WORDS TO USE

While develop is an excellent word, when used three or four times in a resume it becomes overworked.  You’ll need substitutes. The most common are:

Created Instituted
Designed Introduced
Established Setup
Implemented

Other verbs that may be appropriate substitutes in certain circumstances would be:

Built Fabricated Originated
Composed Fashioned Perfected
Constructed Formed Pioneered
Coordinated Formulated Planned
Cultivated Generated Prepared
Devised Installed Produced
Elaborated Introduced Refined
Enhanced Organized Revamped

Developed (devised, prepared, produced) a creative financing/purchasing package to obtain 1900 acres of prime California farmland.

Developed (created, designed, introduced) a new concept in women’s athletics and actively promoted the program. Participation b women grew from 18% in previous years to 79%

Pioneered mime program for gifted children age 8-12.

Developed (built, created, established, implemented, instituted) an intern program to allow students to work in nursing homes and schools for the retarded.

Developed (designed, established) training programs for new and experienced employees and supervised the new employee orientation program.

Set up apprenticeship programs for five skilled trades at the Physical Plant Department.

Developed and implemented an information and referral service for consumer complaints and human rights issues.

Developed and implemented mail and telephone solicitation programs and word processor systems.

Coordinated the company marketing effort, including advertising and promotions.

Designed and installed cash and inventory control systems for various clients.

Developed (created, designed) a unique computerized system, which has dramatically increased service to customers.

For this small, 29-year-old manufacturer of toys, implemented changes in sales, marketing, and production, which enabled the company to double sales and profits in a six-year period.

Developed and supervised a medical records internship program.

Created an employee orientation program, which increased employee effectiveness and helped decrease turnover.

Developed (created, built) a team of highly motivated employees.

Established a sales award program, which substantially reduced turnover of franchise sales staff.

Foresight Proficient/proficiently
Functional/functionally Profitable/profitably
Handy/handily Progressive/progressively
High/highly Quick/quickly
Highest Rare/rarely
High-level Readily
Honest/honestly Record
Imaginative/imaginatively Relentless/relentlessly
Immediate/immediately Reliability
Impressive/impressively Reliable/reliably
Incisive/incisively Remarkable/remarkably
In-depth Responsible/responsibly
Industrious/industriously Rigorous/rigorously
Inherent/inherently Routine/routinely
Innovative/innovatively Secure/securely
Instructive/instructively Sensitive/sensitively
Instrumental/instrumentally Significant/significantly
Integral Skillful/skillfully
Intensive/intensively Solid/solidly
Intimate/intimately Sophisticated/sophisticatedly
Leading Strategic/strategically
Masterful/masterfully Strong/strongly
Meaningful/meaningfully Substantial/substantially
Natural/naturally Successful/successfully
New and Improved Tactful/tactfully
Notable/notably Thorough/thoroughly
Objective/objectively Uncommon/uncommonly
Open-minded Unique/uniquely
Original/originally Unusual/unusually
Outstanding/outstandingly Urgent/urgently
Particularly Varied
Penetrating/penetratingly Vigorous/vigorously
Perceptive/perceptively Virtual/virtually
Pioneering Vital/vitally
Practical/practically Wide/widely
Professional/professionally

Significantly/Substantially

“Increased sales substantially through creative marketing.”

“Absenteeism was reduced significantly by instituting a system of flexible work hours.”

When you have no idea by what percentage you increased or decreased something, the words significantly and substantially will provide the reader with the feeling you are trying to get across. When you use these words, you are saying that what you did really had an impact. The word extensive can also be used in similar contexts.

Produced an extensive revision of the company procedures manual.”

Extensively involved in staff education and development.

Significantly improved communications between nursing administration and staff.

Virtually all apartment units were completed ahead of schedule.

Continually streamlined policies and procedures to create more reasonable work schedule.

Extremely well-organized and efficient.

Exceptionally well-trained in theatre, dance, and music.

A list of adverbs and adjectives is given below. Review the list and check the ones you feel may be useful to you. Try to include them but don’t force it. Don’t use a word or phrase unless it really fits your personality and strengthens your resume. After writing each draft, go back through the list to see if still another word or two might be useful.

Accurate/accurately Decisive/decisively
Active/actively Deep (insight)
Adept/adeptly Deft/deftly
Advantageously Dependable/dependably
Aggressive/aggressively Demonstrably
All-inclusive/all-inclusively Diligent/diligently
Ambitious/ambitiously Diplomatic/diplomatically
Appreciable/appreciably Distinctive/distinctively
Astute/astutely Diverse/diversified
Attractive/attractively Driving
Authoritative/authoritatively Easily
Avid/avidly Effective/effectively
Aware Effectually
Beneficial/beneficially Efficient/efficiently
Broad/broadly Effortless/effortlessly
Capable/capably Enthusiastically
Challenging Entire/entirely
Cohesive/cohesively Especially
Competent/competently Exceptional/exceptionally
Complete/completely Exciting/excitingly
Comprehensive/comprehensively Exhaustive/exhaustively
Conclusive/conclusively Experienced
Consistent/consistently Expert/expertly
Constructive/constructively Extensive/extensively
Contagious Extremely
Continuous/continually Familiar with
Contributed Towards Familiarity with
Decidedly Firm/firmly

Reduced lost time due to illness 81% and reduced industrial accidents by 67%.

Negotiated a product classification change for California freight, saving $18,000 annually.

Negotiated, awarded, and administered contracts with vendors for the procurement of over 65,000 different standard parts.

Continually streamlined policies to reduce redundant procedures.

ACTION VERBS

Accomplished Commanded Determined Fabricated
Achieved Commended Developed Facilitated
Acquired Communicated Devised Fashioned
Acted Completed Diagnosed Filed
Activated Compared Directed Financed
Active Compiled Discovered Fixed
Adapted Composed Dispensed Followed
Addressed Computed Displayed Forged
Adjusted Conceived Dissected Forecasted
Administered Conceptualized Distributed Formulated
Advised Conducted Documented Found
Allocated Consolidated Drafted Founded
Analyzed Constructed Dramatized Functioned
Approved Conserved Earned Gained
Arbitrated Consulted Edited Gathered
Arranged Contacted Eliminated Generated
Ascertained Contracted Employed Governed
Assembled Contributed Enacted Graduated
Assessed Controlled Encouraged Guided
Assigned Converted Enforced Handled
Assimilated Cooperated Engineered Headed
Assisted Coordinated Enhanced Hired
Assured Correlated Enlisted Identified
Attained Corroborated Ensured Illustrated
Attended Counseled Equipped Imagined
Augmented Created Established Implemented
Balanced Culminated Estimated Improved
Bought Cultivated Evaluated Improvised
Brought Dealt Examined Increased
Built Defined Expanded Informed
Calculated Delegated Expedited Initiated
Clarified Delivered Experimented Inspected
Classified Demonstrated Explained Inspired
Coached Designed Expressed Installed
Collected Detected Extracted Instigated
Instilled Ordered Received Shaped
Instituted Organized Recognized Shifted
Instructed Originated Recommended Shipped
Insured Overcame Reconciled Simplified
Integrated Oversaw Recorded Sold
Interfaced Participated Recruited Solidified
Interpreted Perceived Rectified Solved
Interviewed Perfected Reevaluated Sorted
Introduced Performed Referred Spearheaded
Invented Persuaded Refined Spoke
Investigated Piloted Regulated Staffed
Judged Pioneered Rehabilitated Stimulated
Justified Placed Related Streamlined
Kept Planned Rendered Structured
Kindled Played Repaired Substituted
Launched Predicted Reported Succeeded
Led Prepared Represented Summarized
Lectured Prescribed Reorganized Supervised
Lifted Presented Researched Supplied
Located Prevented Resolved Synthesized
Logged Printed Responded Systematized
Maintained Processed Restored Tested
Managed Procured Retrieved Trained
Marketed Produced Revamped Transferred
Mastered Programmed Reviewed Transformed
Mediated Projected Revised Translated
Minimized Promoted Revitalized Treated
Monitored Proposed Revived Unified
Motivated Protected Saved Updated
Negotiated Proved Scheduled Upgraded
Nominated Provided Screened Utilized
Observed Publicized Secured Validated
Obtained Published Selected Verified
Offered Purchased Separated Won
Operated Questioned Served Wrote
Optimized Realized Serviced Orchestrated

VERB TENSES

Describe your current job in the present tense. For all previous jobs, write in the past tense. In your current job, you may need to describe an event, such as a project, which has already been completed. In that case, use the past tense to describe the project, while using the present tense in the remaining portions of your current job.

Developed (instituted, introduced, designed) new operating procedures which reduced labor costs 24% of gross revenues to 14%.

Instituted a preventive maintenance program which increased a combat readiness of a unit by 10%.

ACTION VERBS

A resume should sound alive and vigorous. Using action verbs helps achieve that feeling. “I changed the filing system” lacks punch and doesn’t really indicate if the system was improved. “I reorganized and simplified the filing system” sounds much better and provides more accurate information. Review the sentences below to get a feel for action words. Then quickly scan the words in the following list and check any you think you might want to use in your resume. Don’t try to force them in, use them when they feel right.

Conducted long-range master planning for the Portland water supply system.

Monitored enemy radio transmissions, analyzed information, and identified enemy strategic and tactical capabilities.

Planned, staffed and organized the intramural sports program for this 1,200-student college.

Produced daily reports for each trial and made sure documents and evidence were handled properly.

Presented seminars to entry-level secretaries and worked to increase the professionalism of secretaries in the county system.

Improved the coordination, imagination, and pantomime techniques of adults through mime and dance training.

Allocated and dispensed federal money to nine counties, as board member of the CETA Advisory Board.

Evaluated financial health by analyzing financial statements and ratios.

Prevented the loss of numerous key accounts through effective account management and by solving long-standing problems.

Compiled extensive fisheries data from interviews with thousands of sports fishermen.

Researched and proposed a $1,000,000 project to improve warehouse storage and develop a better distribution system.

Since the inventory system was designed over a year ago. It must be described in the past tense.

USING ADJECTIVES AND ADVERBS

Adjectives and adverbs are words that describe actions and things. Used appropriately, they can enliven a resume and describe more accurately what you did. Notice how they change the tone of the sentences below.

1.       Worked with industrial engineers.

Worked closely and effectively with industrial engineers.

2.       During seven years as staff pharmacist, learned the operations of the pharmacy department.

During seven years as staff pharmacist, became thoroughly familiar with operation of the pharmacy department.

3.       Initiate and develop working relations with local, state, and federal agencies.

Initiate and develop outstanding working relations with local, state, and federal agencies.

4.       Establish rapport with customers.

Quickly establish rapport with customers.

Here are more examples of how to use these words.

Dealt tactfully and effectively with difficult customers.

Outstanding record in teaching.

Comprehensive knowledge and experience in group facilitation.

Presented technical material in objective and easily understood terms.

Able to actively involve parents in individual Education Plans.

Able to train experienced people and develop highly effective teams.

Consistently maintained high profit margins on all.

ACTION VERBS

Corresponded Arranged Recorded Separated
Performed Referred Consolidated Interviewed
Examined Posted Controlled Removed
Priced Prescribed Built Protected
Ordered Logged Oversaw Typed
Provided Assisted Prepared Counted
Instructed Researched Loaded Drew up
Counseled Reviewed Devised Improved
Invented Manufactured Installed Recommended
Operated Adjusted Labeled Audited
Studied Verified Pulled Determined
Negotiated Phoned Analyzed Increased
Reduced Implemented Wrote Organized
Supervised Developed Coordinated Created
Produced Instituted Planned Expanded
Identified Collected Hauled Administered
Constructed Served Lifted Advised
Tested Received Translated Communicated
Obtained Detected Charted Assembled
Routed Distributed Promoted Filed
Dispensed Filled Lectured Mixed
Sold Directed Conducted Trained
Completed Managed Delivered Checked
Supplied Unloaded Eliminated Designed
Solved Wheeled Maintained Evaluated
Realized Represented Selected Purchased
Sorted Processed Moved Packed

Use of the words has substantial impact on the Resume Reviewer.

Regards,

Pinal Mehta

HR Article :- 7 Effective Ways to recognize your People

1 Dec

Employee recognition is a much talked about, but often overlooked part of the workplace. Recognizing and rewarding your employees can be a slippery slope to navigate and sometimes it seems that managers either get it, or they don’t. If recognition is not sincere and genuine, your employees will know it.

 

 

7 Tips for Recognizing Your Peeps – this list isn’t about expensive ways to reward your employees because we know you can figure that out, but more subtle no-cost ideas that educate, motivate and inspire your team because a happy, invested team will always outperform a bunch of bitter Betty’s!

7 Tips for Recognizing Your Peeps

  1. Give ‘Em the 411: Informed peeps are empowered. Many managers make the mistake of keeping all the information to themselves. Instead, share information with your team. Fill them in on how your organization is doing, what the future holds and how they play a part in it. By giving your peeps information, you empower them to make informed, confident decisions and choices, which not only benefit them, but your organization.
  2. Miss (or Mr.) Independent: How many people like being micromanaged? Not too many! Employees value independence, so give it to them. When you work with your peeps to tell them what needs to be done and then give them the ability to decide how to do it, you increase their independence and ability to take more ownership of their role.
  3. Be Gumby: Everyone appreciates flexibility in their work whether it’s working flex hours, working from home or something else. This can be very motivating and shows you trust your peeps. In workplaces where this may not be possible, find ways to be flexible and your employees will respond.
  4. Give Me More: We all know training and development happen in real-time, on the job. Provide your peeps lots of opportunities to grow and learn by investing in their development and provide them stretch goals. It shows your peeps that you trust, respect and want the best for them. You’ll be rewarded when they perform at higher levels with each opportunity.
  5. Decisions, Decisions: How does it feel when all the decisions are made for you? Not so much eh? Well, your peeps are closer than anyone to the work they do so they are really the best decision makers. Sometimes as managers we make the mistake of deciding for our employees. Take a step back and ask them what they think and what they recommend. They’ll be more involved in the process and therefore more invested in the outcome.
  6. How Am I Doing? Everyone wants to know how they are doing at any time so hold frequent check-ins throughout the year so you can have honest conversations about your peeps performance. Take the time to share what they are doing well and what could use some work. Also, remember to share great feedback with the leadership team of your company so they’re aware of the contributions your peeps are making. The more feedback you give your employees, the more they will be equipped to respond to the needs of your organization.
  7. Celebrate! Often we are so busy strategizing, working and executing that we cruise through the year without taking the time to celebrate all the success along the way. Remember, if you celebrate often you’ll get more back in return and you’ll foster a culture of recognition.

How are you recognizing your peeps? I’d love to hear.

Regards,

Pinal Mehta

HR Article – 25 Behaviors that lead to mistrust

17 Oct

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
25 behaviors that lead to mistrust
~~~~~~~~~~~~~~~~~~~~~~~~~~~~

“Trust men and they will be true to you; treat them greatly, and they will show themselves great.” — Ralph Waldo Emerson

All of life is relationship – even life at work. And the most critical, foundational building block of a team is trust. Without trust most teams are really disparate collections of individuals called groups. The element that creates or erodes trust is your individual behavior. Trust can support teams to go the extra mile, work for the greater good of the team and the organization, foster open and honest communication and engender mutual respect and support. Distrust, on the other, often stems form a “me first” mind-set that leads to destructive conflict, egoism, and a “going through the motions” attitude.

As trite and worn as the statement “There is no ‘I’ in team.” is, its a fact of life at work that when trust is lacking among team members, they spend inordinate amounts of time and energy resisting others’ inappropriate behaviors, reacting to others’ disingenuousness, playing politics, resisting meetings, and feeling reluctant to ask for, or give, support.  In a culture characterized by mistrust, relationships suffer and when relationships suffer, performance, production and profits suffer. So, how might you be contributing to mistrust on your team?

Here are 25 behaviors that contribute to creating mistrust on your team:

1. You fail to keep your promises, agreements and commitments.
2. You serve your self first and others only when it is convenient.
3. You micromanage and resist delegating.
4. You demonstrate an inconsistency between what you say and how you behave.
5. You fail to share critical information with your colleagues.
6. You choose to not tell the truth.
7. You resort to blaming and scapegoating others rather than own your mistakes.
8. You judge, and criticize rather than offer constructive feedback.
9. You betray confidences, gossip and talk about others behind their backs.
10. You choose to not allow others to contribute or make decisions.
11. You downplay others’ talents, knowledge and skills.
12. You refuse to support others with their professional development.
13. You resist creating shared values, expectations and intentions in favor of your own agenda; you refuse to compromise and foster win-lose arguments.
14. You refuse to be held accountable by your colleagues.
15. You resist discussing your personal life, allowing your vulnerability, disclosing your weaknesses and admitting your relationship challenges.
16. You rationalize sarcasm, put-down humor and off-putting remarks as “good for the group”.
17. You fail to admit you need support and don’t ask colleagues for help.
18. You take others’ suggestions and critiques as personal attacks.
19. You fail to speak up in team meetings and avoid contributing constructively.
20. You refuse to consider the idea of constructive conflict and avoid conflict at all costs.
21. You consistently hijack team meetings and move them off topic.
22. You refuse to follow through on decisions agreed upon at team meetings.
23. You secretly engage in back-door negotiations with other team members to create your own alliances.
24.  You refuse to give others the benefit of the doubt and prefer to judge them without asking them to explain their position or actions.
25. You refuse to apologize for mistakes, misunderstandings and inappropriate behavior and dig your heels in to defend yourself and protect your reputation.

When you show up in integrity, authentically and allow your vulnerability, others will see you as genuine, warts and all. As such, your teammates will begin to trust you and gravitate towards you as you have created a personal container of safety in which others feel they can relate to you in an equally genuine fashion.

Communication and true teamwork is a function of trust, not technique. When trust is high, communication is easy and effortless. Communicating and relating are instantaneous. But, when trust is low, communicating and relating are efforting, exhausting, and time and energy consuming.

Finally, no one wants to give 100% to someone they can’t trust. Period!

So, some questions for self-reflection are:

* How deeply do you trust your own guidance?
* Do you trust that you know what’s best for you?
* Do you often find yourself needing to be in control?
* Do you feel the people in your life should think, feel and behave as you do?
* Are fear, doubt and anxiety a large part of your life?
* Where or when do you feel not good enough or not worthy enough?
* Do you generally feel most folks can’t be trusted?
* What would your life be like if you substituted trust for fear?
* Would you describe yourself as one who has a well-honed capacity to trust, be non-judgmental, and compassionate?
* Would folks describe you as a good listener? How do you know?
* Are you trustworthy?
* What does trust mean to you?
* On what do you base your notion of trust?
* Do you believe others, if asked, would say they trust you?
* Why is trust easy or difficult for you?
* What does someone have to do for you not to trust them?
* Do you have a lot of rules that have to be met before you trust someone?
* What was your experience around trust like when you were growing up?
* Have you ever been told, directly or indirectly, that you can’t be trusted? If so, what was that like?

The chief lesson I have learned in a long life is that the only way to make a man trustworthy is to trust him; and the surest way to make him untrustworthy is to distrust him and show your distrust.” ­ Henry L. Stimson

HR Loyalty:- Employee Loyalty

15 Oct

You’d never consider hiring an illiterate person to work as a journalist, a technophobe to work in IT, or a hypochondriac to work in a medical centre.  Yet so many people get promoted to management positions without the one core characteristic that determines managerial success – a love of people.  And therein rests one of the biggest causes of staff disloyalty:  managers who don’t lead from the heart.

The same principle plays out in the harshest heartbreak of all – cheating.  If we look at the top reasons why husbands cheat on their wives or vice versa, we’ll see that each one of these is also a major reason why employees cease being loyal to their bosses.

Lack of Attention: Neglected partners are more likely to be unfaithful.  Similarly, if you don’t spend enough time with your employees, whether it’s via coaching, caring, communicating, or consulting, they’ll feel unloved and the result will be a resignation.

Getting Even: Some people cheat because they want revenge.  To get loyalty, you first have to give it.  The majority of staff turnover is precipitated by some kind of shock which acts as the last straw that finally causes an employee to just give up.

Unsatisfied Needs: A partner can be swayed to stray if something essential is missing from the relationship, such as intimacy.  As a manager, failure to identify and meet your employees’ needs, whatever they might be, will lead to disengagement which is a precursor to turnover.

Loss of Interest: Infidelity can occur when the cheater is unhappy with changes in their partner, such as an altered physique or attitude.  At work, if change occurs and you haven’t taken the time to get your employees’ buy-in, they’ll move on to an employer who bothers to make an effort.

Incorrect Fit: Sometimes two people just aren’t meant to be together.  Likewise, there are some employees who simply aren’t suited to be in your team.  There’s a cultural incongruence which should have been picked up during your recruitment process.

I’m not defending cheaters.  But what I am saying is that the more you understand the reasons why people cheat, the easier it is to create a relationship that’s less likely to end in a break-up.  Ditto at work.  The more you understand the real reasons why your employees resign, the less likely they’ll be to break away from your organisation.

By James Adonis

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Did You Know?

Only 25% of employees feel that their companies have any loyalty towards them and yet 56% of employees feel loyal towards their employers in return.

Source: Randstad

Seven Ways of Employee ROI

14 Oct

It’s no secret that the economy isn’t exactly booming right now. More people may be looking for work, but that doesn’t mean that they are the right people for your company. Instead of viewing employees as expendable, businesses should focus on getting the best return possible on the workforce they already have.

Employee retention is a very big issue and it always will be, regardless of the state of the economy. After all, the key to long-term growth and productivity is a workforce that’s familiar with your company and in sync with its goals. A workplace should excite and motivate employees, so they’ll want to stay around. And that means creating an environment that challenges people and helps them grow not just as employees, but as people.

Here are some ways organizations can foster the kind of growth-oriented workplace that will survive and thrive, even during a downturn:

* Forget Monetary Incentives: Focus On Relationships. Even if you can offer them, fat salaries and bonuses, more vacation time, and other perks will not increase employee loyalty. Instead, they tend to tie people to your company in the same manner that one trains a dog to stay in the yard—until, the people across the street offer a bigger, juicier bone. Creating a culture in which good relationships are valued gives employees a profound and rewarding reason to come to work every day. Only through relationships can people change and grow…and personal growth is a requirement for survival in our increasingly complex world.
* Help Employees Find their “Familiars.” What is a familiar? Simply put, it’s an emotional state we return to again and again. It is a feeling that holds tremendous power over our choices, relationships, and careers. Rooted in our families and our upbringing, the familiar is a feeling that we unconsciously reproduce, sometimes to our benefit, but often to our detriment. For instance, the eldest child of a large family might have grown up having to subrogate her needs to the needs of the younger children. Perhaps she was told she was selfish for asking for things for herself. It is no mystery that as an adult she is frustrated at work and has trouble communicating her needs to her boss. Her familiar—the feeling that she doesn’t really deserve to ask for anything—is reproduced in her work environment, where she is unable to assert herself.  You can help your employees tremendously by learning about familiars and encouraging them to identify—and subsequently diminish—their own.
* Seek Employee Input. A big part of creating a growth-oriented workplace is to constantly question your employees. “Did you notice what you did there?” “Why do you think you said that?” “I noticed that when your position was challenged in the meeting, you didn’t defend it—why do you think you backed down?” Creating a “question culture” will help employees identify their familiars. It will raise performance expectations throughout the company. It will train employees to think carefully about how they do their jobs and ensure that they have sound reasons for every decision they make.
* Encourage Conflict and Confrontation. Yes, you read that right. Conflict and confrontation are rarely pleasant, but they are the very definition of teamwork. They are also necessary to create growth relationships. The purpose of the workplace is not to make everyone happy—it is to grow people to their maximum potential. The enormous popularity of consensus decision making/negotiation, participatory management, and self-directed work teams is a sign of our unhealthy quest for comfort above all.
* Provide Honest, Caring Feedback. Keep the lines of communication open by continually telling your employees how they are doing. A relationship without honest feedback is a “mutual toleration society.” Unconditional acceptance—in both personal and professional relationships—is actually a form of abandonment, because it robs the other party of the most important catalysts for growth and change. (Hence the reason the feedback is labeled “caring”).
* Practice the Art of Self-Disclosure. Feedback cuts both ways; you want your employees to provide it to you as well. One way to do so is through self-disclosure. If you want to turn a stagnant employee relationship into a growth-oriented one—or start a new relationship out on the right foot—share your feelings first. This is a big risk because you don’t know how the other person will respond; you must be prepared to deal with any type of reaction you receive. But it’s a risk worth taking because you can learn a lot from your employees. Self-disclose often and you’ll model the kind of relationships you want to encourage in your company.
* Form An Accountability Group. Many people fear receiving or giving feedback because they don’t want to show weakness or cause discomfort to someone else. Put them in the right setting, however, and they may be willing to become involved. In an accountability group people give and receive feedback, create action plans based on that feedback, and hold group members accountable for implementing their plans. I have found accountability groups to be amazingly effective in helping clients overcome debilitating work and personal problems. Done correctly, they can lead individuals and organizations to transform themselves from the inside out.

I am certain that the actions detailed here will increase your company’s productivity. People who are personally and professionally fulfilled make better employees—it’s that simple. But the big reason to implement these strategies has more to do with tomorrow than today. Creating a work environment rich with opportunities for self-discovery is an investment in the future of your company. Begin now, and when the economy rebounds, your employees won’t leave you for greener pastures. Why would they? Your organization will be meeting needs far more compelling than a weekly paycheck.

[ An abstract from an article publish by Joan McCarthey, CPO – Human Consultancy Inc, in Human Capital Magazine]

-Pinal Mehta

Inspiring Employees through Recognition

13 Oct

As McDonald’s Founder Ray Kroc knew, there is no better way to inspire a team than with recognition. From the chairman of the board to the receptionist, we all have a deep-down craving for it. Build your company’s culture on the foundation of rewarding and recognizing hard workers, and you’ll create a fertile work environment where resiliency, high standards, high retention, loyalty, innovation, positive risk taking and high morale are present.

A Gallup poll revealed 65 percent of Americans haven’t received recognition in the past year. A United States Department of Labor study found the No. 1 reason why people leave organizations is they don’t feel appreciated. As American psychologist Abraham Maslow stated in his theory of motivation, people thrive on recognition as a form of self-value when they feel their contributions make a difference.

Consider the rewards that are most important to your organization. Jot down the kind of effort needed to bring those values from the abstract to the concrete. Build those efforts into job descriptions so employees become accountable for the action steps. Recognize those who achieve the best results, whether by praising them in public or giving a keepsake at the company celebration, complete with a speech about the employee’s commitment to excellence and the results it brought to the organization as a whole. Others will see what excellence is all about.

Let’s look at some time-tested ways leaders can inspire employees to do their best:

1. Make recognition a policy, not a perk.

Take time to develop a system of rewards for everyone at your company. Include pinnacle rewards for high lifetime achievers, such as McDonald’s coveted President’s Award, as well as more ordinary incentives, such as bonuses. Educate the entire staff about the program, post it for all to see, and promote it frequently.

2. Little things mean a lot.
A handshake is the least expensive way talent managers can recognize top performers – and perhaps the most effective. Look them in the eye and say thanks. Be specific about what the employee did that you appreciated so much, and why.

3. Recognize them with fanfare.
When bestowing an honor on a high-achieving employee, make it a celebration. That could mean inviting family members to be at an awards dinner, or stopping the workday early to hold a company-wide ceremony.

4. Remember the spouse.
For marathon efforts – such as large-scale projects or regional sales turnarounds – remember to recognize the employee’s significant other. After all, without the support of the employee’s partner, he or she wouldn’t have delivered such terrific results.

5. Respect your frontline.

Remember the little guys: the cashiers, customer-service people and maintenance staff. They are the face of your operation and will boost your brand better than anyone else if you make them feel appreciated.

6. Boost team spirit.
Recognizing teams or departments also is important. It binds employees together in pride. A plaque, a magnum of champagne and a Friday afternoon off are all ways you can tell a group of employees: “You did this together, and you excelled.”

7. Make rewards meaningful.

Don’t give front-row stadium seats to an employee who could care less about baseball. Find out employees’ favorite restaurants, for example, or whether they like theatre or music, and give them a night out they will really enjoy.

8. Recognition from the top means the most.
A personal phone call or thank-you note from the CEO often has more impact on an employee than anything else.

9. Don’t forget suppliers and clients.
When you create a culture steeped in recognition, your gratitude and appreciate should spread past your company walls. Don’t forget to thank loyal vendors and clients for their excellent contributions with a letter, a paperweight or even a charitable gift in their name.

[About the Author: Paul Facella is CEO of Inside Management, a consulting group. A 34-year veteran and former executive at McDonald’s Corp., he is author of Everything I Know about Business I Learned at McDonald’s.]